30 Day Return Policy

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Guarantee 

 

Salma Watches stands behind the quality and value of all our timepieces. If there is any reason you are not 100% satisfied with your watch purchase, you may return it in its original condition within 30 days for a refund.

Refunds will only be issued in the exact same method of the original payment, usually within 3-5 business days of receiving your return.

If you are making a return or exchange, please contact us to obtain a Return Number Authorization.

For order returns which included free shipping the customer will be responsible for original shipping costs not to exceed $15.00 domestic and $50.00 international.

 

Items should be returned with a copy of the original invoice and reason for return of merchandise.  Watches will not be accepted without the original packaging and original warranty shipped with the watch. Customers attempting to return a watch(es) without original packaging and any warranty information will be responsible for the shipping costs of returning the item(s) to them.

 

Any watch received damaged or defective must be returned within 15 days of receipt. After that all damaged or defective watches must be directed to the manufacturer’s service center per Salma Watches' contract with these watch manufacturers. No exceptions.


  1. Special order merchandise is non-returnable, non-cancelable, and non-refundable.

  2. Merchandise that has been altered (i.e., engraved, sized, etc) or damaged by the customer is non-returnable.

  3. Customer is responsible for all shipping and handling charges. Credit will be given for merchandise only.

  4. Any item that has manufacturing defects will be exchanged at any time.

  5. Return postage costs on defective merchandise will be refunded, up to $7.00.

  6. Unclaimed, undeliverable, or refused orders will be charged a 15% restocking fee, plus freight.

 

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Engraving

 

Any Watch or other product that has been engraved with a personalized request is non-returnable.

 

Close-out Items

Occaisionally a customer will order an item which is discontinued or is no longer being manufactured. This item may be in stock in a limited availability. In the event an item is purchased which is no longer being produced but is available for sale, this item is not covered under our return policy and returns will not be accepted, unless received defective or damaged. Salma Watches customer support will contact the customer in the event an item is ordered which is not covered under our 30 day return policy and get confirmation first before shipping that the customer wishes to follow through with the purchase. SALMA WATCHES WILL NOT SHIP A CLOSE-OUT ITEM WITHOUT FIRST GETTING APPROVAL AND ACCEPTANCE FROM THE CUSTOMER!

 

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If you have any questions about our Brand, our jewelry, our watches or any of our policies or ethics please don’t hesitate to contact us or come visit our showroom.

For further questions or inquiries contact us at contact@salmajewelry.com

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